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Returns and Damages

Damaged Goods

If you receive a damaged item, please notify us within 7 days using the contact us form. Images will be requested of the damage and a replacement will be provided free of charge. If a replacement cannot be provided, then we reserve the right to offer a free repair. If you refuse the replacement or repair offer, then the buyer is liable for the cost of returning the goods to us, therefore a replacement or repair may be the most cost effective solution. If your replacement is out of stock, your replacement parts will be placed on backorder for delivery when they restock. If the repair is not feasible or an excessive number are parts are requested for replacement, we reserve the right to refuse replacements. It is important that you do not assemble, or attempt to assemble a damaged item, so you do not unwittingly become liable for the damage.

Cancellation of "Standard" Goods

Cancelling "off the shelf" standard goods can be done in writing by email before dispatch for a full refund. Orders can no longer be cancelled after dispatch, and will require the buyer to return the unwanted order. If the order is refused at the time of delivery or cancelled after dispatch, the returns fee will be applied.

Cancellation of "Special Order" Goods

"Special Order" goods are any items where the item is made to order, custom made, or commissioned by your sale, these are identified on the product description page. Special Order items cannot be cancelled once ordered. If a Special Order item is damaged upon delivery, we reserve the right to offer a repair or replacement.

Returning Your Order

If you are not satisfied with your order, you may return the order to us at the cost of the buyer. If the item is damaged or faulty, we reserve the right to offer a repair or replacement. If you refuse to accept a repair or replacement and therefore no longer wish to proceed with the completion of your order, we can offer a full refund if you return the item to us at the buyers cost. If you wish for our courier to arrange collection, returns cost an estimated £60 + VAT, plus £10 + VAT for each additional box. If you prefer to return via your own courier, please ensure your consignment is insured.

Refusal of Delivery

Modern Home deploys a complex network of logistics to ensure your order is dispatched from your nearest manufacturer or warehouse depot, therefore orders should never be refused at the point of delivery which will result in excess returns fees being applied, and a minimum of £60 + VAT for the cost of returning the goods. If you wish to return an order, the order must be received by the recipient at the point of delivery and a return booked with a Returns Authorisation Number and barcode to the correct returns address in the Midlands. If you RTS (return to sender) the consignment, your delivery will incur additional fees for our courier to store and redirect the consignment to the correct returns address. The buyer will be liable for all fees incurred due to refusal of a delivery.